SaaS · USFast iteration
Respondo — Support agent on product docs
Shipped a safe AI assistant that answers from docs and performs scoped actions with full audit logs.
-41%
tickets
+0.6
CSAT
38%
deflection
The problem
repetitive tickets, inconsistent answers.
The solution
RAG pipeline with chunking, eval set, tool calling, and UI that makes confidence and sources explicit.
Docs Q&A
RAG
Actions
tickets
-41%
CSAT
+0.6
deflection
38%
Tech stack
Next.jsClaude APIRAGpgvectorVercel
More Work
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